Director CRM

CRM implementations in call centers
Customer Care front-end development in call centers
Enterprise Services Bus (ESB) development
Telecommunications OSS/BSS architecture and strategy

CRM Experience, CRM integration experience
3 direct reports
26 perm employees, contractor group as well.
Telecom experience or telecom-related

Software experience over hardware experience (LAN/WAN not applicable)
CRM more customer care focused NOT "salesforce"; salesforce not applicable
Telecom experience, not telephony, rather someone who has worked for a carrier like us or a vendor service carrier


The Director of Systems Architecture is responsible for the definition and implementation of our system technology roadmap. As part of the roadmap creation and delivery he/she will:

• Oversee the definition of the near term and long term systems requirements to support the evolving needs of a dynamic communications services provider.
• Define the technology strategy and implementation plan.
• Develop the technology roadmap implementation plan.
• Oversee the implementation of the technology roadmap.

The Director will have responsibility for a team of experts to define the requirements and technical design. The Director will oversee the development of the technology using internal and external resources.

Qualifications/Requirements:

• 10 Years experience in an Information Systems environment.
• Understanding of leading edge technology such as Web Services and experience in applying that technology to business needs.
• Deep understanding of the communication services industry.
• 5 Years experience with customer care and billing