Medical Scheduling Supervisor

Accentuate Staffing Raleigh, NC Open

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Accentuate Staffing is looking for Medical Scheduling Supervisor in Raleigh, NC.
This local job opportunity with ID 3658099126 is live since 2026-05-01 13:53:59.
Accentuate Staffing is assisting a leading healthcare organization in the Raleigh area who is seeking an experienced Medical Scheduling Supervisor to oversee a high-volume centralized scheduling team. This position is offers the opportunity to step into a well-established operation with strong leadership support and growth potential. The Medical Scheduling Supervisor will lead a team of approximately 30 team members, including MRI schedulers and customer service representatives. This role is responsible for managing daily call center operations, driving performance through data, and ensuring a high standard of patient service across all scheduling functions. Key Responsibilities Supervise and support a team of 30+ scheduling and customer service staff Oversee centralized scheduling for imaging services including MRI, CT, Ultrasound, Mammography, X-Ray, Bone Density, Nuclear Medicine, and PET Monitor call center metrics such as volume, response times, and abandonment rates; implement improvements based on data insights Coach and develop team leads and staff to build a high-performing, patient-focused culture Ensure compliance with HIPAA regulations and insurance requirements Partner with leadership on cross-functional initiatives, including medical records and imaging coordination Maintain operational efficiency while balancing patient care priorities Qualifications 5+ years of healthcare experience Minimum 3 years of supervisory or management experience Prior experience in radiology scheduling, centralized scheduling, or a high-volume call center environment required Strong leadership, coaching, and team development skills Experience working with performance metrics and operational reporting Knowledge of imaging terminology (MRI, CT, Mammography, etc.) Ability to manage multiple priorities in a fast-paced environment Experience with EPIC or similar healthcare systems Associate's or Bachelor's degree in Healthcare Administration, Business, or related field Proven ability to identify talent and build strong teams read more

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