TMS Patient Coordinator at Kind Health Group
TMS Patient Care Coordinator Kind Health Group Kind Minds TMS San Diego, CA
Compensation: $22-$25/hour
About Us
Kind Minds TMS is a physician-led brain health practice specializing in advanced neuromodulation therapies-including our proprietary Kind One-Day TMS accelerated protocol. As a division of Kind Health Group, we operate on a concierge care model that combines clinical excellence with a deeply personalized patient experience, from first contact through long-term follow-up.
Position Overview
We're looking for a TMS Patient Care Coordinator who is equal parts relationship builder and systems thinker. This role sits at the heart of the patient journey-guiding individuals from initial inquiry through consultation, treatment, and beyond. You'll be responsible for delivering a concierge-level experience while also owning the data, outcomes tracking, and structured follow-up that make our program best-in-class.
This is not a typical medical coordinator role. You'll be the face of Kind Minds TMS to every patient we serve-someone who makes people feel genuinely cared for, while operating with the precision our clinical outcomes program requires.
Key Responsibilities:
Patient Experience & Coordination
- Serve as the primary point of contact for all TMS patients, delivering a warm, high-touch concierge experience
- Guide patients through the full journey: inquiry consultation treatment follow-up
- Build genuine, lasting relationships that inspire confidence and trust in our program
Lead Management & Conversion
- Respond promptly to inbound inquiries via phone, text, and web
- Educate prospective patients on TMS and our treatment protocols with clarity and empathy
- Coordinate physician consultations and maintain structured follow-up to nurture and convert leads
Treatment Coordination
- Schedule and coordinate TMS treatment days, including our accelerated One-Day protocol
- Prepare patients with clear pre-treatment expectations and logistical support
- Ensure a seamless, supportive in-office experience from arrival through completion
Follow-Up, Engagement & Outcomes Tracking
- Conduct post-treatment check-ins and maintain ongoing communication with patients
- Track and monitor patient progress over time, identifying trends and changes in outcomes
- Support long-term retention through maintenance programming and membership offerings
Data Management & Reporting
- Accurately document patient interactions, treatment milestones, and outcomes in the EMR
- Manage patient-reported outcome measures and maintain organized individual and program-level datasets
- Proactively identify gaps in follow-up or data collection and close them
Operations & Collaboration
- Partner closely with physicians, clinical staff, and leadership to ensure continuity of care
- Support workflow improvements and contribute to ongoing refinement of the patient experience
Qualifications
- Experience in patient coordination, healthcare operations, or a comparable role
- Background in behavioral health, psychiatry, or TMS preferred - familiarity with the patient population is a plus
- Strong interpersonal and communication skills-you know how to make people feel at ease
- Highly organized with exceptional attention to detail and consistent follow-through
- Comfortable managing both patient-facing responsibilities and structured data tracking
- Experience with EMR systems and/or data platforms preferred
Who You Are
- Warm, empathetic, and genuinely patient-focused-care is instinctive for you, not performative
- You take ownership of both the patient experience and the accuracy of the data behind it
- Detail-oriented, with the ability to manage multiple workflows without dropping the ball
- Proactive and systems-minded-you spot inefficiencies before they become problems
- Equally comfortable having a meaningful conversation with a patient and building a tracking spreadsheet
Why Join Us
- Be part of a pioneering TMS and brain health program with a proven, differentiated protocol
- Work alongside a physician-led team deeply invested in innovation and measurable outcomes
- Play a meaningful, visible role in transforming patients' mental health and quality of life
- Join a practice culture that values excellence, connection, and doing things the right way