Customer Service Representative - Healthcare

Customer Service Representative-Healthcare

Location:On-siteinEl Paso, TX
Hourly Base Pay:$15.37plus plus potential bonus opportunities
Schedule:Limited-ServiceFull-Timeschedules available

Site Hours:Monday - Sunday, 8 a.m. -8p.m.; the targeted start date, hours, and schedule are discussed with recruiter

Eveningshifts are in high demand! We offer a 10% shift differential for any hours worked between7 p.m. and 8p.m.

Make a Real DifferenceEveryDay byDeliveringCustomerCare to America'sMostVulnerable.

Maximus is hiringCustomer Service Representatives(CSRs)who are ready to provide excellent service and support to individuals navigating important healthcare decisions. Ifyou'redependable, compassionate, and looking to grow your career, we want to hear from you.

In this role,you’llbe part of a team that supports people across the country as they access and understand healthcare programs.You'llreceivepaid, in-depth trainingto give you the tools and confidence to succeed from day one.

Pay & Benefits

We provide a competitive package designed to support your success both inside and outside work:

• -Providetimelyresponses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

• -Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules

• -Utilize standard technology such as telephone, e-mail, and web browser to perform job duties

• -Assistcaller(s) with filling out online applications andsubmittingelectronically to plan provider for processing

• -Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller

• -Refer calls asrequiredto CSR Lead

• -Maintain up-to-date knowledge of client regulations and policies

• -Report problems that occur via the online system so they can be addressed by theappropriate parties

• -Ability to work within established turnaround times

• -Must have excellent interpersonal skills and the ability to organize simultaneous tasks

• -Ability to work as a member of a team

• -Mustparticipateand certify in internal CCO training to begin this role.

• -Medicare will be expected toparticipatein andcertifyinternal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your TierIamtrainingfor this role.

• -May berequiredto work overtime and scheduled holidays.

• -Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion