Director, Partnership Success - 258743

*Weekly travel to client sites required Monday-Thursday every week, traveling to the same location*

Responsibilities

Client Engagement & Executive Partnership

• Strategic Advisory: Partner closely with client CFOs and executive leadership to support financial analysis, reporting, and service line expansion.


• Operational Performance Reviews: Lead monthly client executive meetings to evaluate revenue cycle performance, review strategic initiatives, and align on growth opportunities.


• Stakeholder Management: Build strong relationships across client teams to align priorities, influence decision-making, and drive operational execution.


• Program Leadership: Facilitate and direct program-level meetings across internal and client stakeholder groups.

Strategic Execution & Project Management

• Action Planning: Articulate clear client project plans complete with defined deliverables, timelines, target outcomes, and actionable milestones.


• Operational Excellence: Execute at a high level using "Best in KLAS" principles to consistently exceed performance standards and expectations for clients, patients, and colleagues.


• Issue Escalation: Identify and promptly escalate critical operational or client concerns to executive leadership to ensure swift resolution.

Process Improvement & Innovation

• Performance Gap Analysis: Identify gaps in client operations and propose integrated solutions across technology, services, and workflows to improve performance.


• AI & Continuous Innovation: Foster a culture of creativity and experimentation by adopting emerging technologies and modern tools.


• Revenue Optimization: Monitor bad debt and refine front-end revenue cycle processes, including patient registration, point-of-service collections, and Medicaid eligibility.

Revenue Cycle Domain Expertise

• Regulatory & Payer Guidance: Serve as the subject matter expert on revenue cycle management, delivering timely updates on changing payer policies, contracting, regulatory shifts, and compliance.


• Client Education: Help client leaders interpret and leverage revenue cycle processes, core metrics, analytics tools, and reporting.

Required Skills

• Certification: Valid CRCR or related professional certification required.


• Management Experience: 3–5 years of revenue cycle people leadership experience.


• AI Integration: Proven experience utilizing and leveraging AI technologies to manage teams, automate workflows, and drive process efficiencies.


• Remote & Travel Flexibility: Remote-based role with willingness to travel to client sites and corporate offices (75% travel requirement)


• Education: Bachelor’s degree in Business Administration or equivalent professional experience.

Preferred Skills

• Mastery of the Microsoft Office Suite (Excel, PowerPoint, Word, Teams, Outlook).


• High EQ with strong empathy and active listening skills.


• Skilled coach with a passion for developing talent.


• Strong analytical skills with a data-driven approach to decision-making.


• Polished executive presence and senior stakeholder management skills.


• History of delivering strong business results through team leadership.