Tech Lead, End User Experience/Desktop Engineer

Tech-Lead, End User Experience/Desktop Engineer

Rate: Open

Location: Chicago, IL

Hybrid: 3 days onsite, 2 days remote

Qualifications

• 8+ years of experience in desktop engineering or end-user computing roles


• Experience deploying applications across enterprise desktop workstations using modern tools


• Experience supporting Windows desktop operating system environments


• VDI (primary focus): VMware Horizon background strongly preferred; Citrix or other VDI experience is acceptable


• Automation: PowerShell is required. Python scripting is a plus. Git preferred


• Endpoint management and virtualization: Strong troubleshooting skills; "Jack of many trades" profile


• Packaging: Application packaging knowledge is a plus (Omnissa/VMware Horizon framework preferred)


• Desktop Application Troubleshooting


• Experience operating in a DevOps culture. Terraform nice to have


• Must have enterprise-level experience with change management, peer review, and approval processes


• Experience supporting a minimum environment size of 750 endpoints

Responsibilities

• Develop and implement engineering solutions for the desktop environment


• Lead and manage technical projects from conception to completion


• Packages application deployments for end-user environment using VMware AppStacks and similar technologies


• Create technical specifications and architectural designs for complex solutions


• Establish technical standards, best practices, and design patterns for the team


• Preserves end user profile settings virtual desktop environments


• Troubleshoots application installation, performance, and runtime issues within the desktop environments


• Maintain and oversee Operating System base builds to include feature updates, software updates, and/or vulnerability remediation


• Meet with Business, IT and Security Leaders to develop requirements and communicate changes to the environment