Vice President of Customer Relations

Vice President Customer Relations Job Description

The VP of Customer Relations is responsible for managing the customer facing entity of Tempest. This individual enhances and develops the skills and effectiveness of existing personnel to improve performance. The VP Customer Relations also seeks out, recruits and develops new personnel critical to the continued success of the organization. They are responsible for developing the strategic sales plans based on company goals that will promote sales growth and customer satisfaction. Responsibilities also include business and market share development, customer and team management, development and management of customer specific and focused strategies. The VP Customer Relations reports to the COO.

Primary Responsibilities:

• Promote company products and services


• Develop customer specific plans and strategies


• Organize and maintain sales operations


• Manage sales budget


• Mentor/Motivate the sales team to achieve workplace goals


• Develop sales training programs


• Monitor market and competitor activity


• Improve customer satisfaction by anticipating consumer needs


• Identify where improvements can be made and develop success-driven plans


• Manage detailed sales expectations and plan accordingly


• Monitor customer activity


• Create sales reports


• Communicate and foster relationships with existing and new customers.

Daily, non-storm operations involve the following:

• Maintain a working relationship with existing customers and build relationships with new customers.


• Develop new business for Tempest by face-to-face meetings, virtual meetings, or via other means of communication.


• Maintain the Tempest brand and be cognizant of the reputation of the company.


• Overseeing the conference season schedule and staffing. Utilizing conferences as business development tools.

Storm operations involve the following:

• Communicate with customers to determine if there is a need for storm resources.


• Follow up with clients after a storm event to ascertain Tempest’s performance during an event. Is there a potential for movement from one customer to another through mutual aid or other mobilization strategies?

Qualifications:

• Background in the Electric Utility field strongly preferred


• A minimum of 8 years of sales experience in the Electric Utility field or related field, is required


• Bachelor’s degree in business or related field preferred


• Excellent sales skills


• Consultative networking and negotiation skills


• Comfortable with public speaking/presentation engagements both virtually and in-person


• Excellent verbal, written, and interpersonal skills


• Ability to multitask and work efficiently and effectively to meet required deadlines


• Proven leadership skills and ability to lead a team


• Passion for relationship building


• Proactive and competent at problem solving


• Strong ability to follow up