Scheduling Supervisor

JOB DUTIES /KNOWLEDGE

• Arrange/organize schedules for clients and patients in line with healthcare plans, needs of the patient, and availability of the healthcare professional that will care for the patient.


• Create daily schedules for home care nurses & therapist


• File patient information, answer telephone calls


• Maintain and update all computerized appointment schedules on a regular basis


• Address all client questions and issues completely and efficiently


• Run reports to monitor field staff productivity, missed visits, schedule, etc.


• Data enters clinical notes into EMR for visits performed by clinical vendors


• Train and Manage scheduling coordinators


• Tracks submission of all paper documentation from field staff and informs Clinical Manager if not received within prescribed time frame


• Scans incoming paper documentation into the patients record.


• Communicates effectively to other professionals within the agency and the patient’s physician and vendors


• Treats patients with dignity and respect and maintains a non-discrimination policy


• Collaborates with clinical and business staff, other agency departments and outside agencies to assist in achieving agency goals


• Assists in the performance of aide Exception Audits and resolution of Conflict Reports as directed by the Administrator.


• Adheres to the agency’s Code of Conduct


• Performs other related duties as assigned.

QUALIFICATIONS

• High School graduate


• Minimum of 5 years of scheduling experience in a Certified Home Health Agency (CHHA), specifically scheduling nurses and therapists.


• HCHB experienced preferred


• Supervising experience preferred


• Proficient in Microsoft Word and Excel


• Excellent verbal and written communication skills

Job Type: Full-time

Ability to Commute:

• Flushing, NY 11354 (Required)

Work Location: In person

Monday- Friday

Pay: $62,400.00 - $72,800.00 per year

Benefits:

• 401(k)


• Dental insurance


• Health insurance


• Paid time off


• Vision insurance