IT/AV Systems Engineer

Job Title: IT/AV Systems Engineer

Location: Miami, FL

Position Type: Full-time, Direct Hire

Salary Range: $90-95,000 (or higher/negotiable based on experience)

Summary:

Verigent's client is seeking an IT/AV Systems Engineer to provide hands-on support across both information technology and audiovisual systems. The ideal candidate will have strong experience with Crestron, QSC, and Dante, along with hands-on desktop support skills including Active Directory, laptop imaging/reimaging, hardware/software troubleshooting, basic networking, and remote technical support.

Responsibilities:

• Install, configure, troubleshoot, and maintain Crestron AV control systems.

• Support QSC audio processing, DSP, and related AV equipment.

• Configure and troubleshoot Dante audio-over-IP systems and devices.

• Troubleshoot conference room systems, displays, projectors, microphones, speakers, cameras, and control interfaces.

• Perform AV system testing, preventative maintenance, and troubleshooting.

• Assist with AV system deployments, upgrades, and equipment replacements.

• Diagnose signal, connectivity, audio, video, and control-system issues.

• Provide Tier 1-3 desktop and technical support for end users.

• Troubleshoot Windows desktops, laptops, peripherals, applications, and connectivity issues.

• Perform laptop imaging, reimaging, deployment, and configuration.

• Manage and troubleshoot users and computers within Active Directory.

• Assist with account provisioning, password resets, permissions, and basic Group Policy troubleshooting.

• Provide both onsite and remote technical support to users.

• Assist with hardware installations, replacements, upgrades, and asset management.

• Support IT projects, equipment refreshes, system upgrades, and new-user deployments.

Qualifications:

• 3+ years of experience supporting IT and audiovisual systems in an enterprise or corporate environment.

• Strong hands-on experience with Crestron AV systems.

• Experience with QSC audio/DSP platforms.

• Working knowledge of Dante audio networking.

• Strong desktop support experience with Windows PCs and laptops.

• Experience with Active Directory and user/computer administration.

• Hands-on experience with laptop imaging and reimaging.

• Understanding of basic networking concepts including TCP/IP, DNS, DHCP, VLANs, Wi-Fi, and network troubleshooting.

• Experience providing remote and onsite technical support.

• Strong troubleshooting and problem-solving skills.