Customer Service Sales Representative

Customer Excellence Representative

Tacori • REMOTE - but need to be located in Charlotte• Full-Time • $21.00 - $25.00/hour DOE •

Tacori is a family-owned fine jewelry house, handcrafting engagement and fine jewelry in our California Design Studios since 1979. We're looking for a Customer Excellence Representative to join the team that is the daily voice of Tacori for retail partners nationwide - the person who turns a jewelry dream into a lasting memory, one order, one custom piece, one conversation at a time.

What You'll Do

• Own the client buying experience end to end: accurate quotes, order processing, and fast turnaround for retail partners across the country.

• Bring custom and bridal designs to life, partnering with our design team from concept through final delivery.

• Be a go-to resource for retail partners: sharing product knowledge, campaign updates, and sales tools that help them sell with confidence.

• Coordinate point-of-sale materials and event logistics so our retail partners always have what they need to showcase Tacori beautifully.

• Support the sales team with returns, inventory, and the everyday problem-solving that keeps things running smoothly.

What You Bring

• 2–4 years of experience in sales or customer service, ideally with a track record of hitting your numbers.

• Strong math skills: you'll be building custom quotes regularly.

• A self-starter who takes ownership and doesn't need to be micromanaged.

• Genuine care for the people you work with, whether that's a client, a retail partner, or a teammate.

Sound Like You?

We'd love to hear from you - apply today and help us bring Tacori's next chapter to life.