Customer Care Professional

Customer Care Specialist

Hours: Monday-Friday 9:00AM-5:30PM EST

Pay rate: $21.00/hr, paid weekly

MUST RESIDE IN AZ

Remote Role

Temp to Hire

Position Overview

We are seeking skilled Customer Care Specialists with a passion for helping others and an eagerness to join our growing team.

Essential Responsibilities

• Provide exceptional customer service while handling a high volume of inbound calls. Assist customers with general inquiries, toll payments, receipts, and violation-related questions in a professional, courteous, and efficient manner. Maintain a positive attitude and keep a smile in your voice during every interaction.


• Use available tools and resources to reach complete and accurate resolutions for customer issues.


• Place clear and concise notes on customer accounts for documentation and tracking purposes.


• Meet performance goals for efficiency, schedule adherence, quality, customer satisfaction, and attendance.


• Complete other duties as assigned.

Requirements:

• Drug and Background screening


• 1 year of call center experience


• HS Diploma or GED


• Must be able to work 9am-530pm Eastern time zone

Benefits (Employee Contribution)

• Health Insurance


• Health Savings Account


• Dental Insurance


• Vision Insurance


• Flexible Spending Accounts


• Life Insurance


• Retirement Plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.