Job Title: Field Services Associate

Key Skills: ITIL Specialist | Desktop Support | Troubleshooting | Application Support | Network Troubleshooting | IT Support | ServiceNow | Windows/Mac Support | End User Support | Field Services.

Experience: 2-5+ Years

Location: Arlington, VA (Onsite)

We at Coforge are hiring experienced professionals for a Field Services Associate role in Atlanta, GA. The ideal candidate should have strong ITIL Specialist expertise and experience troubleshooting desktop and laptop issues, as well as installing and configuring client applications. This role requires a proactive approach to problem-solving and a commitment to delivering exceptional customer service.

Key Responsibilities:

• Desktop & laptop troubleshooting.
• Client application installation & configuration.
• ITIL-based incident, request & change management.
• End-user technical support.
• Ticketing system documentation & updates.
• Basic network/WAN troubleshooting.
• Collaboration with IT teams.
• Deliver excellent customer service.

Required Skills & Experience

• ITIL Specialist Certification (Mandatory).
• Desktop & Laptop Troubleshooting.
• Client Application Installation & Configuration.
• Incident & Change Management (ITIL).
• Network Troubleshooting.
• ITSM/Ticketing Tools (ServiceNow, Remedy, Jira, etc.).
• Windows & Mac OS Support.
• End-User/Customer Support.
• Strong Communication Skills.
• Problem-Solving & Documentation Skills.
• Ability to Work Independently and in a Team.