Information Technology Manager

SUMMARY: Develop solutions for EverZinc’s computer-based information systems and applications using EverZinc’s information architecture policies, standards and procedures at the level necessary to meet business needs. Installing, modifying, and making minor changes/repairs to Laptop hardware and software systems, network administration and provides technical assistance / training to system users.

POSITIONAL RESPONSIBILITIES:

• Contribute to the development of EverZinc’s information technology strategies and policies.


• Develop and apply efficient and cost-effective procedures for the operation and maintenance of the computer applications.


• Responsible for installing, configuring, and supporting local area networks (LANs), wide area networks (WANs), Internet systems, and components of network systems. They also diagnose issues relating to software, hardware, IT systems, and network, and troubleshoot them and replace faulty components when needed.


• Maintain computer networks, hardware, software, and all configurations. As they need to keep an eye on the performance of networks and systems, and to align network use and access


• Ensure an appropriate level of integration between computer applications, desktop and server-based applications, and communications network.


• Perform routine maintenance, upgrades, audits and controls to ensure information reliability and integrity.


• Inspects computer equipment and prepare computer for new users including creating new MS account/email id, install applications in the machine …etc. Perform the creation of network logins and the assignment of file and directory rights on an as needed basis.


• Responsible of devising, configuring, and testing hardware, the software of operating systems and networking.


• Configuring and deploying computer workstations, monitors, laptops, routers, access points, modems, printers, mobile devices …etc. Resolving printer issues. Respond to user inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.


• Configure, administer, and maintain antivirus software or email applications


• Maintains the integrity of the network by installing, upgrading, and maintaining network routers, switches, wireless, VPN, firewalls, and other devices at current operating system levels as provided by the manufacturer, working with vendors to diagnose and resolve network problems, operating and configuring protocol analyzers to diagnose problems, analyzing captured data using network protocols to determine problems, and using network monitoring software to detect network conditions requiring corrective action or performance tuning.


• Load specified software packages such as operating systems, third party applications into computer, provide access to such applications. Installs and debugs new hardware or software upgrades. Instruct users in use of equipment, software, and manuals.


• Maintain Help Desk Application by creating & tracking help desk issues and requests, assuring accurate documentation of problem resolution & historical data. Enters commands and observes system functions to verify correct system operation.


• Maintains and manages IP addresses, DHCP servers, Domain Name Services (DNS), Radius, and other servers and software systems on both physical and hypervisor server environments.


• O365 management (MS Teams, SHP, Exchange, Etc.), Microsoft environment.


• Landline Phone System/Vendor mgmt. & Order required IT Materials. Works with Procurement Services to prepare and evaluate bid specifications for the purchase and maintenance of network hardware, software, and services.


• Recommend or perform minor remedial actions to correct problems. Disconnecting, moving and


• Reconnecting desktops, laptops and printers as needed.


• Coordinate activities with help desk, network services, or other information systems groups. Helps to ensure the availability of computer resources by assisting with disaster prevention and recovery efforts caused by events like power outages, hardware failures, etc.


• Assists with the integration, maintenance, and problem resolution of network services and wiring infrastructures by working with other networking and telecommunications staff, user support entities, vendors, and end-users.


• Provide updates, status, and completion information to manager and/or users, via voice mail, e-mail, or in-person communication.


• Ensures accurate records are kept of network components, maintenance activities, network connections, accounts, and inventory.


• Programs network applications as needed such as web, network monitoring, bandwidth utilization, general data collection, reporting, and automated response to abnormal or undesirable network conditions.


• Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.


• Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses.


• Possesses knowledge of cybersecurity, Threat detection, mitigation and prevention.


• Support all the plants for IT needed and technical issues.


• Experience working and coordinating with Vendors / Managed Services providers.


• Contributes to the overall success of Information Services by performing all other essential duties as assigned by management.

EDUCATION / EXPERIENCE

• Bachelor’s degree in a technical or business discipline or 3 to 5 years related experience and/or training; or equivalent combination of education and experience.


• Ability to create a shared understanding of strategic direction and project scope, provide clear task assignments, feedback, development planning, and modeling desired behaviors to team members.


• Ability to analyze data, events, or activities that the system must address and the development of a system design, which can cope with, patterns in those events or activities.


• Possess the knowledge, skills and experience for exercising judgment. Able to use theory and conceptual models to analyze events and to develop a framework for ordering the future flow of work.


• Ability to bring together the appropriate people and information to make timely, effective decisions. Ability to solve problems while exhibiting judgment and a realistic understanding of the issues involved.


• Ability to use a systematic approach in solving problems through analysis and evaluation of alternatives. Ability to use logic, math and other problem solving/data analysis tools to identify solutions.


• Ability to achieve results, manage multiple tasks and objectives in parallel, and manage the technical and social issues associated with change.


• Ability to shape the course of action through persuasion and negotiation. Able to present information clearly and persuasively. Willing to challenge current paradigms. Willing to provide constructive feedback to colleague's at all organizational levels.


• Willingness to travel.