User Enablement Specialist

User Enablement Specialist

Hybrid (3 days Onsite, anchor day Tuesday)

New York City, NY

Contract Role

Responsibilities:

• Conduct needs analysis to determine the knowledge gap and assess requirements


• Design and development multi-modal learning solutions


• Write instructional materials for technical learning in the form of step-by-step documentation, etc.


• Curate and customize content from partners and vendors to meet specific business needs


• Facilitate instructor-led programs (virtual/in-person) and presentations to a variety of audiences in the client's community


• Draft company-wide communications regarding technical changes and updates


• Work effectively with a highly collaborative team


• Develop high-quality templates and processes for learning solutions


• Keep current with industry trends to ensure learning solutions are innovative and modern


• Evaluate learning solutions for effectiveness and impact, in close collaboration with the User Experience team

Qualifications:

• 1-3 years’ experience developing and facilitating virtual and in-person training and learning solutions.


• Prior customer service or project management experience is preferred.


• Knowledge of adult learning theory and instructional design methodologies.


• Bachelor’s degree or equivalent experience in education, instructional design or communications is preferred.


• Strong written and verbal communication skills, with the ability to write and present engaging and clear technical instructions.


• Strong organizational and time management skills to prioritize tasks and meet deadlines.


• Proficient in Microsoft Office tools and comfortable learning and using new technology platforms.


• Experience with or knowledge of learning management system administration is preferred.


• A passion for innovative thinking and the ability to contribute creative ideas to improve user engagement and technology adoption.


• Familiarity with generative AI tools is preferred.


• Strong attention to detail to ensure accuracy and clarity in all communications and documentation.