Systems Administrator

The Systems Administrator manages and supports the organization's IT infrastructure, ensuring optimal performance, security, and compliance across multiple systems and environments. This role provides hands-on support for M365, Microsoft and Amazon Public Cloud, network security, endpoint management, and end-user technologies, while delivering high-quality support within defined SLAs. Candidates with prior experience in an MSP (Managed Service Provider) environment supporting multiple clients or systems concurrently are strongly preferred.

• Provide advanced desktop and end-user support, resolving technical issues across hardware, software, and network systems


• Administer and maintain M365, Azure, Microsoft and Amazon Public Cloud, and Entra/Intune environments


• Manage and support firewall network infrastructure, including firewalls and connectivity


• Support endpoint devices, printers, and AV systems


• Administer ZTNA, EDR, and AV security solutions to protect endpoints and infrastructure


• Support vulnerability management processes and remediation efforts


• Monitor and respond to SOC (Security Operations Center) alerts and incidents


• Manage SFTP configurations and secure file transfer processes


• Administer Access Control systems for physical/logical security


• Utilize RMM tools to monitor, manage, and maintain systems across the environment


• Log, track, and resolve issues through the ticketing system within SLA timeframes


• Develop and maintain PowerShell scripts to automate routine tasks and improve efficiency


• Oversee security and compliance administration across IT systems


• Train end users in new technologies and best practices


• Document processes, incidents, and resolutions


• Collaborate with cross-functional teams to implement IT projects


• Monitor system performance and proactively address issues


• Ensure data integrity, backups, and disaster recovery readiness


• Maintain up-to-date knowledge of emerging IT trends and solutions
  

Required Experience/Skills

• 3-5 years of experience in Systems Administration, with exposure to supporting multiple, diverse systems and environments


• Prior experience working in an MSP (Managed Service Provider) environment strongly preferred


• Proficiency in desktop support and troubleshooting


• Hands-on experience administering M365, Azure, and Entra/Intune


• Experience with Fortinet network equipment and firewall management


• Familiarity with ZTNA, EDR/AV solutions, and vulnerability management practices


• Exposure to SOC operations and incident monitoring


• Working knowledge of SFTP and secure file transfer protocols


• Experience with RMM platforms and ticketing systems


• Proficiency in PowerShell and scripting for automation


• Strong background in security and compliance administration


• Experience providing IT support and training to end users


• Ability to meet and exceed SLA requirements


• Excellent verbal and written communication skills


• Strong documentation and organizational abilities
  

Preferred Experience/Skills

• Advanced scripting/automation experience beyond PowerShell


• Exposure to enterprise-level security frameworks


• Familiarity with ITIL or similar service management methodologies


• Previous work in a multi-site, hybrid, or multi-client (MSP) environment


• Experience with AV/conferencing system support