Practice Administrator

Great Oaks Periodontics and Dental Implants✨ NEW LOCATION, COME JOIN OUR TEAM ✨

Practice Admin - Oral Surgery? In-office | Full-time? Rochester, MI

About the Opportunity

As a Practice Administrator, you will be a trusted leader in our growing practice, ensuring the delivery of a quality patient experience while driving operational excellence. You will oversee all aspects of the practice, including patient and referral experience, team member engagement, doctor satisfaction, and opportunities for growth. Your leadership will foster a positive workplace culture, ensuring both team and patient satisfaction while optimizing practice performance.

This is a hands-on leadership role ideal for someone who thrives on ownership, accountability, and collaboration while helping shape the culture and success of a growing practice.

• Oversees all aspects of the practice including patient and referral experience, team member satisfaction, doctor satisfaction, and opportunities for improvement and growth.
• Ensures a positive customer service experience for all patients.
• Maintains a safe and enjoyable workplace for team members.
• Hires and trains team members.
• Sets goals and objectives for the Practice.
• Monitors practice performance through tracking mechanisms, adjusting as needed.
• Monitors the environment and facilities, making improvements when needed.
• Ensures policies, protocols, procedures are being followed.
• Leads HR management to include scheduling, onboarding, terminations, and performance management.
• Engages in regular communication with team members and doctors.
• Leads change implementation.
• Trouble shoots issues as they occur and proactively works to avoid issues.
• Performs other related duties as required.

• Five years of related experience required.
• Two or more years of supervisory experience preferred.
• High school diploma or equivalent required.
• Bachelor’s degree in related field preferred.

• Knowledge of medical and dental terminology.
• Ability to work well with other team members of all levels across the organization.
• Proficient with Microsoft Office Suite or related software.
• Extensive knowledge of office management procedures.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, gender identity, or protected veteran status.