Credit & Collections Administrator

Main Purpose

The duties of a Collections Administrator includes maintaining customer records, collection calls and/or correspondence in a fast paced goal oriented collections department. This is a full-time position, with a competitive salary and comprehensive benefits offered.

Location -REMOTE near Raleigh or Wake Forest, North Carolina

Key Relationships:

• Customers, Vendors
• Professional Associations

Specific Role Responsibilities:

• Collection calls and/or correspondence in a fast paced, goal oriented collections department
• Weekly and monthly reporting to direct supervisor
• Customer service regarding collection issues, process customer refunds, process and review account adjustments. Resolve client discrepancies and short payments
• Monthly Delinquency notices
• Processing monthly credit memos and the appropriate reporting
• Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
• Accountable for reducing delinquency for assigned accounts
• Must communicate & follow up effectively with sales staff regarding customer accounts on a timely basis
• Participate in team planning meetings
• Meet defined department goals and activity metrics
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department

• Collections and Accounts Receivable knowledge/experience a plus
• Strong attention to detail, goal oriented
• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities
• Computer/Office Machines – Microsoft Work, Excel, Outlook
• English – proficient in business writing and verbal communication
• Valid driver's license and acceptable motor vehicle record required when duties require use of motor vehicle
• Ability to pass pre-employment and random screening for illegal substances

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