Tech-Lead, End User Experience/Desktop Engineer

Rate: Open

Location: Chicago, IL

Hybrid: 3 days onsite, 2 days remote

Qualifications

• 8+ years of experience in desktop engineering or end-user computing roles
• Experience deploying applications across enterprise desktop workstations using modern tools
• Experience supporting Windows desktop operating system environments
• VDI (primary focus): VMware Horizon background strongly preferred; Citrix or other VDI experience is acceptable
• Automation: PowerShell is required. Python scripting is a plus. Git preferred
• Endpoint management and virtualization: Strong troubleshooting skills; "Jack of many trades" profile
• Packaging: Application packaging knowledge is a plus (Omnissa/VMware Horizon framework preferred)
• Desktop Application Troubleshooting
• Experience operating in a DevOps culture. Terraform nice to have
• Must have enterprise-level experience with change management, peer review, and approval processes
• Experience supporting a minimum environment size of 750 endpoints

Responsibilities

• Develop and implement engineering solutions for the desktop environment
• Lead and manage technical projects from conception to completion
• Packages application deployments for end-user environment using VMware AppStacks and similar technologies
• Create technical specifications and architectural designs for complex solutions
• Establish technical standards, best practices, and design patterns for the team
• Preserves end user profile settings virtual desktop environments
• Troubleshoots application installation, performance, and runtime issues within the desktop environments
• Maintain and oversee Operating System base builds to include feature updates, software updates, and/or vulnerability remediation
• Meet with Business, IT and Security Leaders to develop requirements and communicate changes to the environment